Personalized Merchandise
When are refunds issued?
Refunds are issued for confirmed manufacturing defects, damaged shipments, wrong items, or missing shipments once the incident is verified.
Version 1.0.0 · Last reviewed 2026-07-26
Answer
Refunds are issued for confirmed manufacturing defects, damaged shipments, wrong items, or missing shipments once the incident is verified.
Personalized items are non-returnable for change-of-mind because they were made just for you.
Related articles
- What if a merchandise item has a manufacturing defect?
Report it from your order page or /help/contact. Attach clear photos of the defect. Eligible items are eligible for a reprint or refund.
- Why can personalized merchandise not be returned for change of mind?
Personalized items are made just for you and cannot be resold. Change-of-mind returns are therefore not available on personalized merchandise.