Personalized Merchandise
What if a merchandise item has a manufacturing defect?
Report it from your order page or /help/contact. Attach clear photos of the defect. Eligible items are eligible for a reprint or refund.
Version 1.0.0 · Last reviewed 2026-07-26
Answer
Report it from your order page or /help/contact. Attach clear photos of the defect. Eligible items are eligible for a reprint or refund.
We route the incident through UrKidsBook, not the print provider—UrKidsBook remains your seller and support contact.
Related articles
- What if merchandise arrives damaged?
Photograph the damage and packaging and report it within a reasonable window from delivery. Eligible items receive a reprint or refund.
- How do reprints work?
Approved reprints reuse the exact approved character version and template purchased. You do not have to re-approve anything.