Personalized Merchandise
Why can personalized merchandise not be returned for change of mind?
Personalized items are made just for you and cannot be resold. Change-of-mind returns are therefore not available on personalized merchandise.
Version 1.0.0 · Last reviewed 2026-07-26
Answer
Personalized items are made just for you and cannot be resold. Change-of-mind returns are therefore not available on personalized merchandise.
Quality issues, defects, damage, and wrong-item shipments are always eligible for reprint or refund.
Related articles
- When are refunds issued?
Refunds are issued for confirmed manufacturing defects, damaged shipments, wrong items, or missing shipments once the incident is verified.