Help Center
How can we help make their story special?
Browse by topic or search for anything about characters, photos, stories, orders, and delivery.
Browse by topic
Account & Eligibility
Who can create a book, why the purchaser must be 18+, guest orders, and account benefits.
8 articles
Photos & Permission
Photo quality, permission, retention, and rejection reasons.
12 articles
Character Creation
Protected previews, included revisions, the Character Vault, and how approvals work.
9 articles
Stories
Story choices, reading bands, Warped Adventure, Custom Story, and Memory Anchors.
11 articles
Products & Formats
Storybook, coloring, activity, portrait pack, bundles, and multi-address gifting.
9 articles
Prices, Deposits & Discounts
Creation Deposit, refunds, extra revisions, cast pricing, referrals, and credits.
9 articles
Payments & Receipts
Payment providers, receipts, refunds, taxes, and chargeback handling.
10 articles
Shipping & Delivery
Tracking, address changes, damage claims, reprints, and delivery timing.
15 articles
Digital Products
Secure downloads, expiring links, supported devices, and sharing rules.
7 articles
Gifting
Surprise orders, dedication, gift receipt, and the future Family Circle experience.
9 articles
Reviews & Referrals
Verified Gift Moment Reviews, referral rules, and fraud prevention.
14 articles
Privacy & Security
What data is collected, deletion requests, biometric position, and reporting concerns.
13 articles
Accessibility & Support
Accessibility features, accommodations, urgent contact paths, and response times.
8 articles
Personalized Merchandise
How personalized keepsake merchandise works, what is available, shipping, safety, and reprints.
24 articles
Popular questions
A quick look at what people ask most.
- Who can create a book?
Any authorized adult 18 or older who has permission for the photos they upload can create a book. That includes parents, grandparents, aunts, uncles, adult siblings, guardians, caregivers, mentors, family friends, teachers with proper authorization, and adult gift buyers.
- What does the protected character preview show?
A watermarked, low-resolution character portrait in a secured review viewer. That is the only pre-purchase artwork ever shown.
- How do I track an order?
Account customers can track from Account → Orders. Guests can track at /track using Email + Order ID.
- What is the AI Creation Deposit?
The Creation Deposit is a small pre-checkout payment that reserves computing resources so we can create your protected character preview.
- Can a gift buyer order without the recipient knowing?
Yes. UrKidsBook is a common gift, and nothing is sent to the recipient beforehand.
- How does data deletion work?
You can request deletion of your account and associated data from your account privacy page or by contacting support.