Reviews & Referrals
Can a customer leave a negative review?
Yes. Honest negative reviews help future buyers and help us improve.
Version 1.0.0 · Last reviewed 2026-07-26
Answer
Yes. Honest negative reviews help future buyers and help us improve.
We follow up on all issues raised in negative reviews.
Related articles
- How are private problems routed to support?
If a review mentions a problem we should address, we route it to support so we can respond directly.