Personalized Merchandise
What if the wrong product or variant arrived?
Report the mix-up with a photo. If the item does not match the size, color, or product ordered, we arrange a corrected shipment at no additional cost.
Version 1.0.0 · Last reviewed 2026-07-26
Answer
Report the mix-up with a photo. If the item does not match the size, color, or product ordered, we arrange a corrected shipment at no additional cost.
You keep the incorrect item unless the provider asks for it back.
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- What if a merchandise item has a manufacturing defect?
Report it from your order page or /help/contact. Attach clear photos of the defect. Eligible items are eligible for a reprint or refund.