Personalized Merchandise
What if merchandise never arrives?
If tracking shows delivered but the item is missing, wait 48 hours (carriers sometimes update late), then contact us. If tracking stalls or the provider misses a milestone, we investigate.
Version 1.0.0 · Last reviewed 2026-07-26
Answer
If tracking shows delivered but the item is missing, wait 48 hours (carriers sometimes update late), then contact us. If tracking stalls or the provider misses a milestone, we investigate.
Missing shipments follow the same reprint/refund path once confirmed.
Related articles
- How do I track a merchandise order?
Your account order page and, for guests, the order confirmation email include a tracking link for each shipment as soon as the carrier reports one.