Personalized Merchandise
What if merchandise arrives damaged?
Photograph the damage and packaging and report it within a reasonable window from delivery. Eligible items receive a reprint or refund.
Version 1.0.0 · Last reviewed 2026-07-26
Answer
Photograph the damage and packaging and report it within a reasonable window from delivery. Eligible items receive a reprint or refund.
Keep the damaged item until we confirm next steps; the provider may request it back.
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- What if a merchandise item has a manufacturing defect?
Report it from your order page or /help/contact. Attach clear photos of the defect. Eligible items are eligible for a reprint or refund.