Personalized Merchandise
Can I cancel merchandise before production?
Yes—if the item has not yet been released to the print provider, you can cancel it from your order page or by contacting support.
Version 1.0.0 · Last reviewed 2026-07-26
Answer
Yes—if the item has not yet been released to the print provider, you can cancel it from your order page or by contacting support.
Once production begins, personalized items usually cannot be canceled because they are made just for you.
Related articles
- Can I change merchandise after production starts?
Personalized items typically cannot be changed once the printer has begun production. If a change is essential, contact support and we will tell you honestly what is possible.