Shipping & Delivery
What to do about a delayed shipment.
First check tracking. If a shipment appears stuck for more than a few days, contact support with your Order ID.
Version 1.0.0 · Last reviewed 2026-07-26
Answer
First check tracking. If a shipment appears stuck for more than a few days, contact support with your Order ID.
We open a claim with the carrier when appropriate.
Related articles
- How do I track an order?
Account customers can track from Account → Orders. Guests can track at /track using Email + Order ID.