Stories
What happens when a requested story is unavailable?
If a theme is not yet available, we'll suggest an approved alternative and add your request to the backlog.
Version 1.0.0 · Last reviewed 2026-07-26
Answer
If a theme is not yet available, we'll suggest an approved alternative and add your request to the backlog.
You are never charged for a Creation Deposit that we can't fulfill; we refund it or apply it to another project you choose.
Related articles
- Is the deposit refundable?
The deposit credits toward your final order via a one-time discount. If we can't produce a usable result, the deposit is refunded per the refund policy.