Personalized Merchandise
What if a product is discontinued?
If a provider retires a product, we remove it from the storefront and, when relevant, contact anyone with an in-progress order with options.
Version 1.0.0 · Last reviewed 2026-07-26
Answer
If a provider retires a product, we remove it from the storefront and, when relevant, contact anyone with an in-progress order with options.
Historical orders remain linked to the exact product and template version that shipped.
Related articles
- Which merchandise is available?
Products appear on the storefront only after the provider, sample, quality, pricing, and fulfillment gates pass. Categories may include drinkware, headwear, apparel, small keepsakes, bags, room and home items, paper and school items, and select tech accessories.